You would think that it calling Rogers and talking to the voice automation is bad. Then you have never had the pleasure of meeting, Melanie, the inbred country cousin that guards the pay-as-you-go phone line. This computer does not even recognize the common commands that you can use with other auto-gatekeepers. And what is worse is that every Rogers call centre rat is trained to sick Melanie on you.
Why can Rogers use the same system as every other service for Pay-as-you-go. At least that person has half a brain to understand what you want, and not listing everything.